Delivery & Returns

COUNTRIES, SHIPPING METHODS AND FEES

Country: Metropolitan France only
Shipping Method: parcel collection point or home delivery (PO Box cannot be delivered)
Delivery time: 72 hours (for order placed within working days)
Fees:
- For order less than 49.99 euros: 3.50 euros at parcel collection point or 5.00 euros at home delivery
- For order from 50.00 to 149.99 euros : 5.00 euros at parcel collection point or 7.50 euros at home delivery
- For order above 150.00 euros : 10.00 euros at parcel collection point or at home delivery.

TRACKING YOUR ORDER

An order confirmation is automatically sent from your order validation.
A shipment confirmation is sent when your order is shipped.
The tracking number will be provided, you will be able to follow you order on carrier website.

LOST PACKAGE

You can reach us through our contact form on our website, please select Order follow-up.
Please remind your order number.

DAMAGED PACKAGE

Please check your parcel(s) before to sign the carrier delivery note.

If you refuse the parcel(s), please particularize in writing on the carrier delivery note the reason of the refusal and take pictures of the parcel as well as the carrier delivery note.
If you accept the defect, please express detailed reservations on the carrier delivery note and take pictures of the parcel as well as the carrier delivery note.

Please reach us within three (3) working days, not including public holidays, after the delivery through our contact form on our website, please select Order follow-up and remind your order number.

YOU CHANGE YOUR MIND

You would like to return part of or the entire order:

You can change your mind with 14 days maximum from the order delivery.
The products to be returned should be at disposal in their original packaging with all their accessories (please check list on the carton).

Please reach us within 24 hours after the delivery through our contact form on our website, please select Order follow-up and remind your order number.
Our sales administration will come back to you within 48 working hours.
A return label will be sent with the instructions to drop off your parcel in collection point within 14 days.
Upon receipt of the products and after quality control, you will be reimbursed within 14 days.

UNDER WARRANTY REQUEST

We would like to remind you that our products are guaranteed 2 years from the purchase date.
Please reach us through our contact form on our website, please select Customer service. Please remind the following information:

Order number
Product name
Issue description

Our customer service will come back to you within 48 working hours with the procedure.


FOR ANY OTHER QUESTION

For any other question, we are available at: hello@babyzen.com

 

Last updated on April, 26th 2021